The very nice man from the hotel staff—who not only brought me a cart, but hauled my copious amount of luggage (6 pieces total) to the garage and loaded it in my car—refused any tip, insisting that it was Mother’s Day and his pleasure. (Though, I assure you—those bags were freakishly heavy. Just ask Delta airlines.) Because of him, and other kind and helpful hotel staff, I will stay at the Marriott whenever I can in my travels. The people there are incredibly respectful.
On the other hand, a rental car employee stood and watched me unload this same luggage, without assistance (and sporting the slightest smirk) as I wrestled all six ridiculously heavy bags onto the ground and went in search of a cart—AND THEN informed me that he was charging me yet one more astronomical fee. Another rental employee also watched, amused, as I wrestled my cart toward the BROKEN automatic door, then stood aside, waiting for ME TO OPEN IT FOR HIM. There was more, but I won’t bore you with the details. Needless to say, I will never rent from Hertz again. (They may have a policy against helping customers with luggage—I don’t know. But the door thing? Yeah, I can think of nothing to justify that.)
The thing is, it’s not always about company policy. Sometimes it’s about human beings treating each other with value and respect. Sometimes it’s about helping each other when it’s obvious that we need help. Much like the hotel gentleman--by the way, he was not a bell boy—who jumped to assist me because he could tell I was struggling. Unfortunately, that type of behavior is becoming more and more rare.
This is what is wrong with our society. Somewhere along the way, we’ve lost sight of the basic important things, the little things that very often make a big difference. I think it’s up to each of us to be that person who makes a change, regardless of where we work or what we do for a living. Some things are about being human, and WE—not our jobs or companies or any other outside force—are the ones who choose how we act, and how we react, and what we stand for.
Will you be the person eager to jump in and help or the one who stands on the curb and smirks? It’s your call. But remember—one day you may also be the one struggling with the baggage. Which one would you want to encounter?
That is all.